Kingdom Account Closure and Balance Guide

Closing Your Kingdom Account: What Happens to Your Balance

We handle every account closure through live chat rather than email or the support form, and once a permanent closure is confirmed it stays in place for 30 days before reactivation can be requested. This gives us time to apply the request correctly and gives the player a short window to change their mind before the account is locked for good.

Before You Request Closure

Our system treats the main balance and any bonus balance as one combined figure, and winnings stay locked until wagering is complete, so we recommend finishing or forfeiting an active bonus before asking us to close the account. Any real balance should be withdrawn first: our minimum withdrawal is £100, the daily limit is £1,000 and the monthly limit is £10,000, with processing usually completed within 3 banking days. A balance under £100 cannot be withdrawn, so it should be spent or it stays frozen on the closed account.

If a welcome or reload bonus is still active when closure is requested, any unused bonus amount may be removed after 1 month in line with our standard bonus expiry rule, and wagering already completed is not reversed.

Can Account Closure Be Reversed?

Yes: a permanent closure made through live chat lasts 30 days, and after that period reactivation can be requested rather than having to register again. During those 30 days the login stays inactive, so a player cannot deposit, bet or withdraw while the closure is in effect.

We do not refund money that has already been played; refunds only apply to a deposit made in error due to a technical or banking failure, a duplicate transaction caused by a system error, or an unauthorised transaction on a compromised account reported in time, and any such refund request must reach us by email within 24 hours of the transaction, with a review taking up to 7 business days. Closing an account does not trigger a refund on its own, and any wagering requirement left on an active bonus is not waived just because closure has been requested.

Because withdrawals above certain values and any lifetime deposits over £2,000 can trigger full verification, we may ask for identification before releasing a final balance, which is why withdrawing funds before requesting closure, rather than after, keeps the process shorter.

Account Closure at a Glance

These are the exact figures that apply when we close an account and settle whatever balance is left in it.

In short, a closed balance under £100 cannot be cashed out on its own, so it is worth checking withdrawal limits and bonus status before sending the closure request to live chat.