The Rules Behind Your Kingdom Account

Kingdom Casino Terms and Conditions

Our terms and conditions were last updated on 2 July 2026 and are governed by Curaçao law, with any dispute falling under the exclusive jurisdiction of the Joint Court of Justice of Aruba, Curaçao, Sint Maarten, and of Bonaire, Sint Eustatius and Saba. English is the binding language of our terms, and registration is open only to players aged 18 or older, or higher where local law requires it.

Opening and Securing Your Account

To register we ask for a mobile number, email address, username, password and your real legal name. We may offer two-factor authentication, and if you ever lose access, password recovery covers most cases — the full steps are explained on our account login page. Permanent account closure is handled through live chat and lasts 30 days before reactivation can be requested.

Prohibited Conduct

We do not allow the use of VPNs or proxies, and any balance built up this way may be forfeited. Multi-accounting is prohibited, and linked accounts sharing the same device, address, wallet or card can be closed. Employees and former employees of our service providers, affiliates and their family members are not permitted to play.

Bonus Clauses and Wagering Caps

Every bonus we offer carries fixed clauses on how much you can win and how quickly you must wager it, and these conditions apply on top of the standard terms for any welcome package or weekly reload offer on our casino bonus page.

These caps sit alongside our withdrawal limits, so even a maximum deposit bonus is paid out gradually over several days rather than as a single lump sum once wagering is complete.

Raising a Complaint Under Our Terms

If something goes wrong with your account or a bet, our terms set a fixed path and fixed deadlines for every stage of a complaint, explained in full on our disputes page.

1. Contact live chat first — most complaints are resolved within 2 weeks, and complex cases receive an update within 8 weeks.
2. If the issue is unresolved, email our complaints team within 7 calendar days of the incident; we respond within 60 business days.
3. Game outcome disputes must be raised within 7 days of the result.
4. Other issues, such as payouts, bonuses or account suspensions, must be raised within 1 month.
5. Requests for external dispute resolution must be submitted within 365 days of the original incident.
6. Our back-office data is treated as final evidence for casino games, and official results sources are used to settle sports disputes.
7. Our liability for any claim is capped at the value of the relevant bet or £500, whichever is lower.

Verification, Restricted Countries and Responsible Play

Full identity verification is triggered once lifetime deposits pass £2,000, whenever a withdrawal is requested, or if we flag suspicious activity. We ask for a government-issued photo ID valid for at least three more months, a selfie holding that same ID, and a bank statement or utility bill issued within the last three months. Reviews are usually completed within 48 hours, and under our anti-money-laundering checks we allow 30 days for a player to explain flagged activity before an account may be closed and reported. KYC, transaction and communication records are kept for 5 years.

Players registering from the USA, the Netherlands, France, Australia, Cyprus, Spain, Austria, Germany, Sweden, Comoros, the Dutch West Indies, FATF-blacklisted and sanctioned countries are not eligible to hold a Kingdom account.

Self-exclusion can only be requested by email — chat requests are not processed — for a minimum of 1 day or indefinitely, and the period cannot be shortened once it is set. Deposit limits, along with bet and loss limits, can be set for periods between 24 hours and 1 week, and can be lowered but not raised while a limit is active.