How Kingdom Protects Your Personal Data

What Personal Data We Collect and Why

When you register at Kingdom Casino, we collect your mobile number, email address, username, password and real legal name, as set out when you complete signing in and account access. This information lets us open and secure your account, offer 2FA where available, and process the 'Forgot Password' recovery flow if you lose access.

Identity Verification Data

Once lifetime deposits pass £2,000, or when you request any withdrawal, we require government photo ID valid for at least three more months, a selfie holding that same ID, and a bank statement or utility bill issued within the last three months in your name. Verification applies at three levels — SDD, CDD and EDD — depending on risk, and reviews are usually completed within 48 hours. If a check fails, we record the reason in a support ticket and send it to you directly.

Where activity appears suspicious, we may ask for an explanation within 30 days; without a response, the account may be closed and reported. All KYC, transaction and communication records are retained for 5 years, consistent with our anti-money-laundering obligations.

Your Rights and How Your Data Is Used

We use your registration and verification data solely to operate your account, process payments through your own payment methods as described under deposit and withdrawal methods, and meet our compliance obligations. We do not accept third-party or business accounts, and winnings are always paid back to the original deposit source unless an alternative method is justified in writing.

You can request permanent account closure through live chat, after which reactivation can only be requested once 30 calendar days have passed. You retain full access to your transaction history at any time, and you may apply deposit limits, bet limits, loss limits or session time limits, each adjustable for periods between 24 hours and one week. Cooling-off periods of 1 to 48 hours remain active while still permitting login and withdrawals.

Self-exclusion requests must be sent by email, as chat requests are not processed, and last a minimum of one day or indefinitely, with an option to use the Curaçao eGaming self-exclusion form for periods of six months or more. Employees, former staff of service providers, affiliates and their families are not permitted to hold an account.

Data Retention at a Glance

The table below sets out how long specific categories of information remain on file and where responsibility for that data sits.

These timeframes apply consistently across verification, payments and account management, so the same record you submit for a withdrawal check is the one retained under our 5-year policy.